Shipping: UPS services our factory daily. If you request a different carrier, please be aware that you may incur additional charges and/or a delay in shipping. We do not ship any products using FEDEX

Shipping/Freight Charges: F.O.B Point for most products is Litchfield IL 62056. Some products drop ship from a variety of locations, please check. The shipping weights are approximations only. Estimated freight and billed freight charges may vary due to carrier fuel surcharges, product density, packaging and dimensional shipping weight. Due to these factors, Diamond Imprints, Inc. will not be responsible for the differences between estimated freight quotes and actual billed freight charges. Oversized boxes are billed by dimensional weight per the carrier’s specifications. Diamond Imprints, Inc. is not responsible for carrier delays.

Incorrect Shipping Address: UPS and other shippers bill us for address changes due to incorrect addresses given on the customer’s P.O. even though the packages are delivered to the given address. This also applies to incorrect information given on orders shipped distributor 3rd party freight. All fees charged to us will be invoiced separately once we are notified. Invoicing may take up to 45 days due to freight company delays. 

Pallet Charge: Truck shipments will be billed at $15.00 (X) per pallet to cover the cost of pallet and shrink wrapping.

U.S. Post Office Shipments: Add $20.00(A) per order, plus postage, for delivery service to local post office. We are happy to ship product to APO boxes, subject to the above charge.

Third Party Freight Billing: Add $8.00(A) per carton. Please indicate on order whether third party account is the distributor’s account or the recipient’s account and provide billing zip code for the account.

Address Correction: Additional billing of $22.00(A) per carton.

Drop Shipments: $10.00(R) per location. For multiple drop shipments to 10 or more addresses, a Microsoft® Excel® spreadsheet with full address information must be supplied with the order.  Additional lead time may be required for multiple drop shipments.

Returns: All claims must be made within 15 days of receipt of merchandise. The factory must authorize returns; any returns not authorized will be refused and returned to sender. No returns will be accepted for imprinted or special order merchandise unless it is determined to be defective by the factory. Returns on un-imprinted merchandise are subject to a 20% restocking fee. No replacement or credit will be issued for merchandise which is unavailable for return to the factory. No credits will be issued after 60 days of invoice date. Once blank items are decorated, no returns will be accepted. Any orders that have to be reproduced due to an issue with the order will be billed in full until original order is received and inspected. Any product that was returned will be inspected, once inspected any product that is in good working condition will be returned to customer.