Ordering Information: All orders must be faxed, mailed, or e-mailed (email@example.com). Orders are not considered for production unless they are complete. All orders are considered firm. Any change will be billed for work done. If a cancellation is necessary, all costs associated with work performed to date of cancellation will be invoiced. All confirming orders must be clearly marked as such.
Production Time: Production starts when the Proof is approved. Production time varies by product and quantity.
Rush Service: May be available on some products and at certain times of the year, Rush fee of $50(V) may apply
Overruns/Underruns: We ship most products to exact quantities; certain products may be subject to +-5%.
Catalog Pricing: Prices, terms and items are subject to change without notice.
Special Packaging: Available at extra charge, please contact Customer service for details.
Less Than Minimum Charge: $40.00(V) Must order at least one half of the published minimum. Not available on all products.
Customer Service Hours: 8:00 AM to 4:30 PM Central Time.
Samples: Sample requests ship on customers accounts. Samples of product that sell for $10.00 or more will be charged the EQP price. Licensed product and display case samples are charged at first column pricing.
Pre-production Proof: We provide one free virtual proof with one revision at no charge. Additional revisions are charged at $10 each.
Terms: Most accounts are pre-pay, credit card (VISA, AMEX or MasterCard). Aging begins date of invoice. Past due invoices are subject to a 1.5% finance charge per month or maximum allowed by law. NSF checks will receive a handling charge of $50.00. All credit card payments made after the due date will be subject to a 3% charge.
Payment Guidelines: Credit card payments are subject to a 3% convenience fee where allowed by law. All orders over $3000 will require minimum 50% prepayment, some may require full payment. All credit c ard payments are made through our secure online payment system, we are no longer allowed to collect customer credit card info, due to PCI Compliance. Late fees area utomatically applied every month.
Collections: Accounts requiring collections will be liable for all collection costs, including all fees, costs and expenses incurred, plus interest of 1 ½% per month on the open balance.
Order Specific Materials: any materials that are ordered for a particular project must be paid for in full before ordering, If the project is cancelled for any reason, refunds will only be issued if we can return materials less restock fees and costs incurred. All import projects must be paid in full prior to PO being placed with our supplier.
Representations & Warranties: Diamond Imprints, Inc. makes no warranties as to the performance or marketability of any items for sale, other than such products will be free of defects. Customer agrees to indemnify and hold harmless Diamond Imprints, Inc. from and against any, and all claims and expenses, including attorney fees, arising out of or related in any way to Customer's use of the products or services provide, including loss due to delay of orders or shipments. By placing an order, Customer agrees to all terms and conditions.
Catalog Photography: The artwork, designs and trademarks imprinted on the products displayed herein are Produced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images or any material without prior written consent is prohibited. Products vary slightly from actual products.
Patents: Products noted as Patented notifies the Industry that Diamond Imprints Inc. holds patents on the specified item. Diamond Imprints, Inc. will defend all patents.
Disputes: All disputes will be settled under Tennessee law.
Shipping: UPS services our factory daily. FEDEX shipments will incur a $12 per shipment charge for delivery to the local office.
Shipping/Freight Charges: F.O.B. Point for most products is Murfreesboro, TN 37128. Some products drop ship, please check. Shipping weights are approximations only. Diamond Imprints, Inc. is not responsible for carrier delays. Diamond Imprints, Inc. will not be responsible for the differences between estimated freight and billed freight charges these may vary due to carrier fuel surcharges, product density packaging and residential addresses.
Incorrect Shipping Address: Shippers bill us for address changes due to incorrect addresses even though the packages are delivered to the given address. This also applies to orders shipped 3rd party. All fees charged to us will be invoiced. There will be a $10 fee for address corrections plus any carrier fees.
Pallet Charge: Truck shipments will be billed at $20.00 per pallet to cover the cost of pallet and shrink wrapping.
U.S: Post Office Shipments: Add $12.00 per order, plus postage, for delivery service to local post office. We are happy to ship product to APO boxes, subject to the above charge.
Third Party Freight Billing: Add $5.00 per carton. Please indicate on order whether third party account is the distributor's account or the recipient's account and provide billing zip code for the account.
Charge Backs: All freight charges that are charged back will be billed to the distributor at full retail rate, plus chargeback fees and $25 charge.
Drop Shipments: $6 per location. For multiple drop shipments to 10 or more addresses, a Microsoft® Excel® spreadsheet with full address information is required.
Returns: All claims must be made within 15 days of receipt of merchandise and returns authorized by the factory. No returns will be accepted for imprinted or special order merchandise unless it is determined to be defective by the factory. Returns on un-imprinted merchandise are subject to a 25% restocking fee.
Artwork Set-Up: Setup fees vary by product. We do not create original artwork but are happy to do minor modifications that take less than 10 minutes. Orders requiring additional art services will be invoiced at $50.00(X) per hour. Vector conversions will be charged at $40(X) per conversion. In most cases, there is no setup fee for
re-orders received within 1 years for most products.
Spec Samples: We are happy to produce spec samples. There will be a $40(V) charge plus first column pricing for the item and setup fee. Setup fee can be applied to unchanged order.
Decals: We cannot guarantee an exact PMS match. Request a color swatch or a pre-production sample if an exact PMS color is required. A registration variance of +/-1/32 may occur with multiple colors and is considered acceptable.
4 Color Process: Items marked as 4 Color Process imprint method do not require additional run charges or setup charges for additional colors (for the first location). We may not be able to reproduce PMS colors accurately.
ACCEPTABLE FILE FORMATS FOR DISKS OR EMAIL: Adobe Illustrator CS6 or lower is preferred. Save as an Ai, EPS or PDF file with all text converted to outlines. High resolution raster files are acceptable for UVPix printing. Preferably 600 dpi saved with maximum quality as a JPG, PDF or TIFF. Please specify all PMS colors. Artwork will be sized to fit the imprint area as large as possible unless otherwise specified. Imprint areas vary with the product.
Copyright/Trademark Laws: Diamond Imprints, Inc. assumes that artwork submitted for use, was submitted in full compliance with the law, governing copyright, trademarks, etc. Purchasers, by placing these orders agree not to hold Diamond Imprints, Inc. responsible for any damages, costs and/or expenses arising under these laws because of our use of said artwork. We accept no liability for infringement